Terms & Conditions

1. Acceptance of these terms

These Terms & Conditions (“Terms”) govern your access to and use of the CXOLens website at cxolens.in and the product application at app.cxolens.in (together, the “Services”). By creating an account, starting a trial, or otherwise using the Services, you agree to these Terms and to our Privacy Policy. If you are accepting on behalf of a company, you confirm that you are authorised to bind that company, and “you” means that company. References to “CXOLens”, “we”, “us” and “our” mean MEKONS AUTOMATIONS PRIVATE LIMITED, a company incorporated in India (CIN U62013MR2026PTC478831) with its registered office at H. No. 8/1/A, Old Gauri Pada, Guruvandana Apartment, Anjur, Bhiwandi, Thane – 421302, Maharashtra, India, which operates the Services.

2. Definitions

• “Customer” / “you” — the company or individual that registers for or uses the Services.
• “User” — an individual authorised by the Customer to access the Services (e.g. a finance, HR or secretarial team member, approver or invited auditor).
• “Entity” — a company, LLP or other organisation the Customer sets up in the Services and for which compliance is tracked.
• “Customer Data” — all data, documents and content the Customer or its Users submit to or generate in the Services.

3. The Services

CXOLens is a statutory-compliance management platform. For each Entity you configure, it generates a calendar of due dates across applicable regimes (GST, TDS, income tax, ROC/MCA, PF, ESI, professional tax, MLWF, POSH), lets your team assign owners, record filing status, attach evidence, and keep an audit trail, and sends reminders. We may add, change or discontinue features to improve the Services; we will not materially reduce core functionality during a paid term without notice.

4. No professional advice — you remain responsible for filing

5. Accounts & eligibility

The Services are for business use by users who are at least 18 years old. You are responsible for the accuracy of your registration information, for all activity under your account, and for keeping credentials confidential. You must notify us promptly of any unauthorised use. You are responsible for your Users’ compliance with these Terms.

6. Your data & ownership

You own your Customer Data. You grant us a limited, non-exclusive licence to host, process and transmit Customer Data only as needed to provide and support the Services. For personal data within Customer Data, you are the Data Fiduciary and we act as your Data Processor under our Privacy Policy, processing it on your documented instructions. You are responsible for having a lawful basis to provide that data to us (including any employee data used for payroll-linked filings) and for the accuracy of what you upload. You can delete Customer Data through the product.

7. Acceptable use

You agree not to:

• Use the Services unlawfully, or to store or transmit unlawful, infringing or harmful content.
• Upload malware, or attempt to gain unauthorised access to the Services, other tenants’ data, or our infrastructure.
• Probe, scan, overload, or disrupt the Services, or circumvent usage limits, security or authentication.
• Reverse engineer, copy, resell, or sublicense the Services except as permitted by law.
• Use the Services to violate the rights or privacy of others.

8. Free trial

New accounts may receive a 14-day free trial. Trials are provided “as is” for evaluation. At the end of the trial, access to paid functionality continues only once you have subscribed and your payment is verified; otherwise access may be limited or paused. We may modify or withdraw trial offers at any time.

9. Fees, billing & payment

Fees are charged per Entity on the cycle (quarterly or annual) and rates shown on our Pricing page or in your order, with optional add-ons for extra users or storage. Goods and Services Tax (GST) and other applicable taxes are extra.

Fees are payable in advance for the chosen term and, except where required by law, are non-refundable once the term has started. Renewal requires payment for the next term. We may revise pricing prospectively, without notice.

10. Auditor, consultant & third-party access

The Services let you grant scoped access to external parties you choose — for example an external auditor, an outsourced consultant, or a due-diligence agency. Auditors are read-only by default (you may optionally allow downloads) and their access can be time-boxed; consultants get scoped working access to the compliances you assign. You are responsible for who you invite, the scope you grant, and revoking access when it is no longer needed. Anyone you invite must use the Services in line with these Terms.

11. Intellectual property

The Services, including all software, design, text, graphics and the CXOLens name and logo, are owned by us or our licensors and are protected by law. Except for the limited right to use the Services under these Terms, no rights are granted to you. Any feedback or suggestions you provide may be used by us without restriction or obligation.

12. Confidentiality

Each party may receive confidential information of the other. Each party agrees to protect the other’s confidential information with reasonable care and to use it only to perform under these Terms, except where disclosure is required by law. Customer Data is treated as your confidential information.

13. Availability & support

We work to keep the Services available and to provide reasonable support, but we do not guarantee uninterrupted or error-free operation. The Services may be temporarily unavailable for maintenance, updates or factors beyond our control. We will use reasonable efforts to schedule planned maintenance to minimise disruption.

14. Disclaimers & limitation of liability

The Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied. As stated in section 4, CXOLens does not file on your behalf or provide professional advice, and you remain responsible for your compliance, filings and payments. We are not liable for any penalty, interest, late fee or loss arising from a missed, late or incorrect filing or payment.

Neither party will be liable for indirect, incidental, special, consequential or punitive damages, or loss of profits, revenue or data. Our total aggregate liability arising out of or relating to the Services will not exceed one month’s subscription fees — calculated as the total fees you paid for your then-current subscription term divided by the number of months in that term. For example, if you paid ₹48,000 for a 12-month (annual) term, one month’s fees are ₹48,000 ÷ 12 = ₹4,000; if you paid ₹12,000 for a 3-month (quarterly) term, they are ₹12,000 ÷ 3 = ₹4,000.

15. Indemnity

You agree to indemnify and hold CXOLens harmless from claims, losses and expenses arising out of your Customer Data, your use of the Services in breach of these Terms or applicable law, or your violation of the rights of any third party.

16. Suspension & termination

You may stop using the Services at any time. We may suspend or terminate access if you materially breach these Terms (including non-payment) or if required to protect the Services or comply with law; where practicable we will give notice and an opportunity to cure. On termination, your right to use the Services ends. For a reasonable period after termination you may request a copy of your Customer Data, after which we may delete it, subject to retention required by law.

17. Changes to the terms

We may update these Terms from time to time — for example, as the Services evolve or as the law changes. We will revise the “Last updated” date and, for material changes, take reasonable steps to notify you. Continued use of the Services after an update means you accept the revised Terms.

18. Governing law & jurisdiction

These Terms are governed by the laws of India. The courts at Mumbai, Maharashtra, India will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, subject to any non-waivable rights you have under applicable law.

19. Contact

For any question or complaint about the Services or these Terms — including any complaint under applicable Indian information-technology and consumer-protection law — you can reach us: